CSense Management Solutions Pvt Ltd
5W2H 5W2H is acronym for the set of seven question What, Where, When, Which, Who, How and How-much. This technique was developed in Automobile industry as 5W1H to gather and report information in full. It is intensively used across industries to report non-conformances, quality incidents, safety incidents, accidents etc. Off late we have added the
Read More
So far… We are on our way to finding the reasons for poor customer turnover to Ben’s Pizza outlets in our story. In the earlier two chapters, we saw the application of FMEA and Fish-bone Analysis. We have discussed Fishbone Analysis to generate the list of potential causes and verify their completeness. Thus, we call
Read More
What is 8D Problem Solving? 8D problems solving is one of the basic and effective problem-solving tools. Here, the Ds refer to 8 disciplines – the 8 steps of managing a problem and preventing its recurrence. History During the 1980s, the Ford Motors was under the crisis – unable to cope up with the competition
Read More