Six Sigma Pizza – Pie 27

Six Sigma Pizza - Pie 27

So far... We have started analysing the causes of the poor performance of Ben's Pizza outlet in our story. We translated the business pain - customers don't like the pizzas' into multiple Six Sigma projects. 'Temperature of pizza at the time of service' is one such project. In the previous chapter, we covered the use of FMEA for listing out all potential causes. We will see the application of Fishbone analysis in this chapter. Now Ben, Anand and myself had...

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