So far... We are on our way to finding the reasons for poor customer turnover to Ben's Pizza outlets in our story. In the earlier two chapters, we saw the application of FMEA and Fish-bone Analysis. We have discussed Fishbone Analysis to generate the list of potential causes and verify their completeness. Thus, we call it 'an exhaustive list of potential causes' in the Analyse Phase. Now We assembled after the evening coffee break. Meanwhile, I spoke to Anand and...
Quick Wins are the actions/projects that require minimum efforts and would offer a reasonable benefit in a Six Sigma Project. Six Sigma Framework Six sigma is an investigative problem-solving methodology. It provides a proven framework and sets of tools and techniques to help us solve problems.We call this framework the DMAIC method, depicting five steps of problem-solving. They are Define, Measure, Analyse, Improve and Control. Six sigma also prescribes tools and techniques for application in each phase.It also helps us...