So far... We are on our way to finding the reasons for poor customer turnover to Ben's Pizza outlets in our story. In the earlier two chapters, we saw the application of FMEA and Fish-bone Analysis. We have discussed Fishbone Analysis to generate the list of potential causes and verify their completeness. Thus, we call it 'an exhaustive list of potential causes' in the Analyse Phase. Now We assembled after the evening coffee break. Meanwhile, I spoke to Anand and...
Quality is the only distinction between existence and extinction of a business. It is no longer an advantage.Customers expect the highest quality, always and it has become a must-be requirement today. The luxury of responding to customer complaints and awaiting their feedback is no longer available as they have multiple options to choose from and will do so at the first instance of dissatisfaction. Objectives of the program Overview of Business Improvement Initiatives by way ofBuilt in QualityMeasurementsPoka Yoke DesignsPoka...