Lean Six Sigma can be implemented anywhere, wherever there is a business process and a problem.
We use the methodology in engineering companies from a simple rack manufacturing company to a complex rocket engine manufacturing company; retail showrooms to back-office processes, computer manufacturers, food manufacturers, construction companies, banks and hospitals.
I am sharing some sample project and the benefits we achieved by implementing Lean Six Sigma methodology in various Non-Manufacturing, Non-Engineering, Service Industries. Also listing down some Lean Six Sigma Case studies in Service industries.
Lean Six Sigma in Retail Industry
Increase walk-ins by
Changing customer perceptions (pricing and delays)
Improving Pricing policies
Reducing waiting time (quick response to RfQs, enquiries, small order purchases and billing)
Reducing waiting time in billing and packing/delivery counters
Customer feedback rating
Customer grievances and complaints
Improve conversion ratio
Reduce ‘no-bill’s by avoiding/minimising stock-outs
Enhancing employee involvement
Happier employee programs
Improving employee loyalty
Reducing infant attrition
Improving competency score/competency match across the company
Defining metrics based on KRAs and KPIs
Customer satisfaction rating
Customer feedback rating
Customer grievances and complaints
Some More Cases of Lean Six Sigma in Retail Industry
Reducing System Faults
Determining the sales impact of markdown reductions
Determining the sales impact of bundling products with accessories
Streamlining the hiring process
Mitigate consumer frustration and reduce cost
Streamline the item-order cycle
Reconfigure the loading dock layout, Eliminate extra handling of merchandise
Freight moving from suppliers to distribution centres
Reduce cycle time in getting merchandise into the buildings
Better handle client account queries and questions over the phone
Attribute control in order to find out if an item is either good or defective
Identifying factors influencing recycle rates
Lowering lead times
Supply chain improvements
Lean Six Sigma Case Studies in HR Function
A company has reduced its recruiting cycle time by 56% by
simplifying the job application and better defining the sales representative position.
use of simple technology to streamline some processes
by improving the company’s social media presence and
Identifying and utilising the most effective talent source for their company.
Another company reduced the TAT of the recruitment process by more than 66% by
considering the candidates as Customers and defining VALUE from their perspectives
eliminating/reducing waiting time – waiting for feedback, indecisions on hold prospects, waiting for offer releases and waiting on application information releases
end-to-end process streamlining and re-engineering the recruitment process.
Some more Cases of Lean Six Sigma in HR Function
Reducing delays in Truck TAT (Material handling, major focus area Main Gate Entry and Exit Process)
Improving on-time arrival of people in the office
Improving / Achieving Competency score of the organisation
On-time and complete issuance of uniforms & PPE kits to plant staff
Improving the robustness of performance management system
Reducing safety incident (near-miss and accidents) in the factory and improving the robustness of corrective actions to avoid recurrence of such events
On-time settlement of PF benefit for the retiring staff
Improving timely completion, 100% coverage of recruit Induction process
Improving reliability and on-time redressal of employee grievances
Improving adherence to legal and statutory compliances
Improving employee satisfaction towards appraisal process
Improving on-time availability of agents in telecom
Reducing infant attrition rate in sales and operations department
Lean Six Sigma in Finance & Insurance
Process Risk assessment and mitigation in a global bank
Avoidance of wrong entries in ERP system in a global bank
Improving On-time payment to suppliers in a Retail company
Achieve 100% Statutory Compliance in a service company
Reducing collection TAT and reduce the risk associated with the collection process in an NBFC
Reducing TAT of client on-boarding in an NBFC
Reducing claim settlement TAT across verticals in a major insurance company (Life, Fire, Motor, Marine, Medical)
By admin
June 10, 2021
