Is Zero Defect Possible?

Another fantastic two-days for me! I delivered a 2-day program on Achieving Zero Defects using Statistical Process Control (SPC) at CII Centre of Excellence, Mumbai, last week. Managers from renowned manufacturing companies like L&T, Hawkins, Owens Corning, Galaxy Surfactants and more have participated enthusiastically.

Discussed cases of Western Electrical, Motorola and Japanese Automobile Companies. Interesting to see that SPC is underlying thread in the success of American companies, and equally of Japanese companies. We discussed how did those companies utilise the power of SPC to achieve Zero Defects.

One of the suggestions from participants was to develop a matrix of SPC tools with the purpose, outcome and prerequisite. I attempted the same and attaching here. I welcome inputs on this. 

Download the SPC Tool Matrix