Kano Model

Six Sigma Pizza - Kano Model

What is Kano Model? Kano Model is the tool used to prioritise the features or quality parameters in a product or service. More about the Kano Model This simple and powerful tool was first used by Prof. Kano in Japan to understand various customer needs and product features and to decide on what features to be provided and how to sequence or prioritise them. As per his model, any requirement for the product or service might fall within 3 categories,...

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